Frequently Asked Questions
Everything you need to know about the world's first vacuum-insulated stainless steel pipe.
How long does the Chill Steel Pipe keep water cold?
Our double-wall vacuum-insulated construction is designed to keep your water ice-cold for up to 12 hours, ensuring a smooth experience every time.
Is the ceramic interior coating durable?
Yes, our proprietary ceramic cooling technology provides the clean taste of glass with the durability of stainless steel. It is designed to resist chipping and staining with proper care.
How do I clean my Chill Steel Pipe?
Cleaning is simple. Use ISO alcohol and coarse salt for the interior, or mild soap and water. The modular design allows you to unscrew the neckpiece to reach every corner easily.
What is your shipping policy?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, and tracking information is sent via email immediately upon shipment.
Do you offer a warranty on your products?
We stand by our quality. All Chill Steel Pipes come with a limited lifetime warranty against manufacturer defects to ensure your investment is protected.
Can I use third-party accessories with my pipe?
Yes, our pipes feature a standard 14mm downstem that is compatible with most 14mm male bowls and accessories available in the market.